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Made by Grizzly

Account Manager

Client Services – San Diego, California
Department Client Services
Employment Type Full-Time
Minimum Experience Experienced
Compensation $64,000-$79,000/year DOE

At Grizzly, we partner with Adventurous Brands to build a more purposeful, people-first world. As we grow, we’re looking for an experienced Account Manager to drive progress on our client work and deliver exceptional service to our expanding list of clients. 

In this position, you will facilitate the success of client relationships, provide strategic input, and come up with creative solutions to meet client goals. You’ll guide the internal team toward execution as you develop project plans, manage project milestones and deliver client work - on time and on budget. Ultimately, you will be a trusted advisor to our clients and champion their brand/values/needs internally to ensure that we continually exceed their expectations.

You’ll be working with an enterprise, B to B SaaS client, so you must have experience managing or supporting on tech accounts of that sort. You should understand the industry, the jargon, and be ready to jump right in. Most importantly, you should possess confidence, emotional intelligence, and the drive to help clients reach their highest potential. 

What You’ll Do

  • Take the lead on account management for one or more of our clients.

  • Serve as point of contact between Grizzly and the client(s).

  • Build strong, long-term relationships and maintain frequent contact with clients.

  • Collaborate with the team to prepare project recommendations and plans to meet client goals.

  • Provide strategic and creative input to guide the direction of client projects.

  • Maintain status sheets and work with Project Managers to manage project deliverables and milestones.

  • Work with leadership and creative teams to ensure we’re delivering and selling bold creative work that will differentiate and solve clients’ problems.

  • Effectively manage and navigate client requests, advocating both on behalf of the business and our team.

  • Manage relationships and projects from start to finish, ensuring successful and on-time completion against deadlines.

  • Develop and manage measurement, analytics, data gathering, and reporting for client(s) and agency.

Why You're Right for the Job

You love building meaningful relationships.

You’re highly personable and emotionally intelligent, with a natural propensity for building relationships. You have proven experience maintaining thriving relationships and building new ones — both internally and externally.

You can hold your own.

You’ve worked on large accounts in the past (specifically within the tech industry), so you would be ready to dive right in. You are experienced at navigating big personalities and personal dynamics with diplomacy. You know when to say yes, when to push back, and how to push for quality. 

You have a service mindset.

Your clients come first — period. When your clients are happy, you’re happy. You know how to define client requirements, how to balance demands from multiple clients, and how to ensure your team receives the necessary assets for the project design. 

You’re driven.

You pursue excellence in all that you do, and you’re committed to do what it takes to make sure your team provides exceptional creative work every time. You know the agency life can require a whole lot of hustle - but that’s fine because a heavy workload doesn’t intimidate you.  

You’re a team player.

You know how to get-er-done, but you also thrive working in a highly collaborative team environment. You love working alongside good humans who are passionate about what they do.

You’re a strategic thinker.

You can apply conceptual strategy, brainstorming and day-to-day project management across all of your clients. You know how to direct the rest of the team towards execution.

You’re hyper-organized.

You remain hyper-attentive to detail in a fast paced environment, and you’re known to be diligent about follow through on even the smallest of tasks. You’re a wizard at time and project management, and you can stay on top of your project sheets like a champ.

Requirements:

Mostly, we want to know that you can get this job done. This means, you have/are:

  • At least 5 years experience brand/marketing/communications strategy in integrated, brand and digital communications within an agency.

  • Experience working with tech clients required.

  • Bachelor’s degree or equivalent in communications, marketing or related field.

  • Proven track record of supporting clients and expansion of client accounts.

  • Ability to identify strategic needs and generate alignment with key business partners.

  • Ability to manage multiple business initiatives in an entrepreneurial environment.

  • Knowledge of all functional agency departments, capabilities and service areas.

  • Proven ability to work cross-functionally with all agency personnel.

  • Excellent project management and prioritization skills, including the ability to weigh client requirements, produce project plans, estimates, schedules and budgets.

  • Excellent communication and presentation skills.

  • Skilled at solving problems and making decisions in high pressure situations.

  • Knowledge of project management systems, Google Suite, and Slack. 

Additionally, you must be located in (or willing to relocate to) San Diego. Some travel required.

Position Details:

This is a full-time, permanent position, starting immediately. Because we are rapidly growing, you would be getting in on the ground floor at Grizzly, with the opportunity to evolve with us and shape your future here. 

We offer industry competitive salary, paid holidays, vacation/sick time, a wellness stipend, and unlimited La Croix. We support alternative transportation with a dedicated stipend for public transit or other eco-friendly option. Although we trust that you can do amazing work remote or from your home office, this is an in-house only position.

Show us what you got.

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  • Location
    San Diego, California
  • Department
    Client Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced
  • Compensation
    $64,000-$79,000/year DOE
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